Delete your account and your data
You can ask FIXCAR LLC to delete your account at any time, for any reason, without explaining why. This page tells you how to do it and exactly what happens next.
How to request deletion
There are two ways to do this. Either one results in the same deletion — pick whichever is easier for you.
Option 1 — from inside the app
Open the FIXCAR app and go to Settings → Account → Delete account. You will be asked to confirm. Once you do, the request is submitted immediately and you will be signed out.
Option 2 — by email
You do not need the app installed. Email us from the address on your account with the subject “Account deletion request”. If you cannot send from that address, tell us — we will find another way to verify you.
Email a deletion requestWe verify that a deletion request really comes from the account holder before acting on it. This protects you: without that step, anyone who knew your email address could erase your data.
What gets deleted
When your request is processed, we delete or irreversibly anonymise:
- Your account and profile, including your email address and display name.
- Your vehicles and their identifiers, including any vehicle identification numbers you stored.
- Your diagnostic sessions and their history, including fault codes and sensor readings we hold.
- Your saved preferences and app settings.
- Any location data associated with your account.
- Support correspondence linked to your account, once it is no longer needed to resolve an open request.
What we have to keep
A small amount of data survives deletion, because the law requires it or because removing it would create a security hole. We keep only what is necessary, for no longer than necessary:
- Transaction and billing records, where we are required to keep them to meet tax and accounting obligations.
- Records we need to establish, exercise or defend a legal claim, or to comply with a legal obligation, kept only for as long as that purpose lasts.
- Security and abuse-prevention records where deleting them would let a banned account simply be recreated.
- De-identified or aggregated data that can no longer be linked back to you or your vehicles.
Nothing in this category is used to contact you or to rebuild your profile.
How long it takes
We acknowledge deletion requests within two business days. Once verified, your account is deactivated straight away and you lose access to it. The data is then removed from our live systems, and residual copies age out of our encrypted backups on our regular backup rotation cycle rather than being extracted from them individually. We will confirm by email when the process is complete.
Where applicable law sets a shorter deadline than our normal process, that deadline governs.
Before you delete
- Deletion is permanent. We cannot restore an account or its diagnostic history afterwards.
- If you want a copy of your data, ask for it before requesting deletion — email contacto@getfixcar.com and we will send it.
- Deleting your account does not automatically cancel a subscription bought through an app store. Cancel that in your app store account, or you may continue to be billed.
- If you only want to stop using the app for a while, you do not need to delete anything — just sign out.
At a glance
- Who can request it
- Any account holder, with or without the app installed.
- Acknowledged within
- Two business days.
- Reversible?
- No. Deletion is permanent.
- Cost
- None.
Who is handling your request
FIXCAR LLC30 N Gould St, STE R, Sheridan, WY 82801, USAcontacto@getfixcar.comYour broader rights over your data — access, correction, portability and objection — are set out in our Privacy Policy.